At Vapes Superstore, we are committed to providing a fast, reliable and secure delivery service to our customers throughout Australia.
We understand the importance of receiving your order promptly and work closely with trusted delivery partners to ensure your purchases arrive safely. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
Order Processing Orders are processed during our normal business hours, excluding weekends and Australian public holidays. Once your order has been received, payment has been successfully authorised and any required verification has been completed, we will begin preparing your order for dispatch.
While we aim to process orders as quickly as possible, processing times may vary depending on product availability, order volume, public holidays, supplier delays or other operational requirements. Orders containing multiple products may occasionally be dispatched in separate shipments if required. If this occurs, you will be notified where appropriate. Age Verification and Compliance
Some products sold by Vapes Superstore may be subject to Australian age restrictions or other legal requirements. We reserve the right to delay dispatch while completing age verification or requesting additional information where necessary.
Failure to provide requested information within a reasonable timeframe may result in cancellation of your order and any applicable refund.
Customers remain responsible for ensuring that the products they purchase may lawfully be possessed or used in their State or Territory.
Shipping Locations We currently deliver to eligible addresses within Australia. Delivery availability may vary depending on courier coverage, regional accessibility and applicable legal restrictions. We do not guarantee delivery to every location and reserve the right to refuse delivery where shipping restrictions apply.
Delivery Timeframes Estimated delivery times displayed on our website are provided as a guide only and are not guaranteed.
Delivery times may be affected by:
Public holidays
Weekends
Severe weather
Natural disasters
Courier delays
High order volumes
Remote delivery locations
Transport disruptions
Customs or regulatory inspections where applicable
Other events beyond our reasonable control
Although we always aim to dispatch orders promptly, delays may occasionally occur and should not be considered a breach of this policy.
Shipping Costs: Shipping costs are calculated during checkout and are based on factors including delivery location, package size, package weight and the shipping method selected.
Any applicable shipping charges will be displayed before payment is completed. From time to time we may offer promotional shipping offers or free shipping on eligible orders. Such promotions are subject to their individual terms and may be changed or withdrawn without notice.
Dispatch Confirmation Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.
Tracking updates are provided by the shipping carrier and may take time to appear after dispatch.
Customers should refer to the courier's tracking information for the latest delivery updates.
Delivery Address: Customers are responsible for providing a complete and accurate delivery address.
Vapes Superstore accepts no responsibility for delays, additional charges or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.
If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be resent.
Authority to Leave Where available, customers may choose an Authority to Leave option during checkout or through the courier. If Authority to Leave is selected, the parcel may be left unattended at the delivery address. Once the parcel has been delivered according to the courier's confirmation, responsibility for the shipment transfers to the customer.
Vapes Superstore is not responsible for theft, damage or loss occurring after delivery where Authority to Leave has been authorised. Signature on Delivery
Certain orders may require a signature upon delivery. If nobody is available to accept delivery, the courier may: Leave a collection card; Redirect the parcel to a nearby collection point; or Attempt delivery again in accordance with the courier's policies.
Customers are responsible for collecting parcels within the timeframe specified by the courier.
Failed Deliveries
Orders returned due to: Incorrect addresses; Failure to collect the parcel; Refused delivery ;Repeated unsuccessful delivery attempts; or Failure to comply with applicable legal requirements, may incur additional shipping charges before reshipment. Where applicable, refunds may exclude original shipping costs and any return shipping charges incurred. Lost or Damaged Shipments If your order arrives damaged or appears to have been lost during transit, please contact our customer support team as soon as possible. We may request: Your order number; Photographs of damaged packaging or products; Details of the issue; and Any additional information reasonably required to investigate the matter. Claims are assessed on a case-by-case basis in conjunction with the relevant shipping carrier.
Delivery Delays
While we work with reputable courier services, we cannot guarantee delivery dates. Vapes Superstore is not liable for delays caused by circumstances outside our reasonable control, including courier disruptions, weather events, industrial action, transport delays or other unforeseen events.
International Shipping
Unless otherwise stated, Vapes Superstore currently ships only within Australia. If international shipping becomes available in the future, customers will remain solely responsible for complying with the laws, customs requirements and import regulations of the destination country. Ownership and Risk Ownership of products passes to the customer in accordance with applicable Australian law once payment has been received and the goods have been delivered. Risk of loss or damage generally passes upon delivery or in accordance with the relevant courier arrangements and applicable legislation. Incorrect or Missing Items If your order contains incorrect or missing items, please notify us promptly after receiving your delivery. We may request photographs or additional information to assist with our investigation before determining the appropriate resolution. Force Majeure Vapes Superstore shall not be responsible for delays or failure to perform delivery obligations where such delays arise from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government action, transport disruption, supplier shortages, cyber incidents or industrial disputes.
Changes to this Shipping Policy We reserve the right to update or amend this Shipping Policy at any time without prior notice. Any changes become effective immediately upon publication on our website. Customers are encouraged to review this page periodically to remain informed of any updates.
Contact Us
If you have any questions regarding this Shipping Policy or your order, please contact our customer support team using the contact details provided on our website. We will make reasonable efforts to respond to enquiries as quickly as possible during normal business hours.